Duty Waiver Front Office Associate

Join Solaris Hotel in the heart of Kuta, Bali, as a Duty Waiver Front Office Associate and become the first point of contact for our esteemed guests. This role is pivotal in shaping the guest experience, from seamless check-ins to resolving inquiries with professionalism and warmth. As part of our dynamic team, you'll leverage tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations and ensure guest satisfaction.

Solaris Hotel is more than just a place to stay; it's a vibrant hub in Bali's tourist hotspot. With stunning ocean views and a prime location, we offer an unparalleled environment for both work and leisure. This opportunity isn't just about a job; it's about being part of a story that continues to grow and evolve.

In this role, you'll handle a variety of tasks daily, including managing guest reservations, processing payments, and addressing guest concerns. Your ability to multitask and maintain a high level of service will be crucial in delivering exceptional hospitality.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs using PMS and CRM systems.
• Process payments and handle guest inquiries with professionalism and efficiency.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Maintain accurate guest records and handle special requests.
• Provide exceptional customer service and resolve guest complaints promptly.
• Assist in training new staff and maintaining high service standards.
• Stay updated with hotel policies and procedures to ensure compliance.
• Contribute to the team's efforts in maintaining a clean and organized front office area.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles.
• Familiarity with PMS and CRM systems used in the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Fluency in English and Bahasa Indonesia.
• Willingness to learn and adapt to new systems and procedures.
• Basic computer literacy, including proficiency in Microsoft Office Suite.

🛠️ Keahlian

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