Customer Service Representative (CSR) - GraPARI Jambi

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Jambi location and become a key player in delivering exceptional customer experiences. In this role, you will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. With a customer-centric approach and a passion for service excellence, you will be part of a dynamic team dedicated to enhancing customer loyalty and driving business growth.

Infomedia Nusantara is a leading media company in Indonesia, known for its innovative solutions and commitment to customer satisfaction. Our GraPARI Jambi location is a vibrant hub of activity, offering a range of products and services to our valued customers. As a CSR, you will have the opportunity to contribute to our mission of providing high-quality service and building lasting relationships with our customers.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and in-person interactions.
• Resolve customer complaints and issues promptly and professionally.
• Provide product information and recommendations to customers.
• Maintain accurate and up-to-date customer records using CRM software.
• Monitor customer satisfaction metrics and provide feedback to the team.
• Collaborate with other departments to ensure a seamless customer experience.
• Participate in training programs to enhance customer service skills.
• Adhere to company policies and procedures to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and meet service level targets.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communication, or a related field.

🛠️ Keahlian

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